We'll always be here to support you
If you are unhappy with our service or having an issue with your installed system, please lodge your complaint with one of the following ways. Upon receipt of a complaint, our support team will respond your request as soon as possible and discuss the viable option to resolve the issue. Please note our respond time can depend on the nature of the issue and the time frames of relevant parties.
For your reference, please refer to table below.
NB: Please quote your customer reference number eg. ESB0123 for us to find the detail of your installation.
Make Complaint
- Call us on: 1300 716 916
- Send an Email to info@everysolar.com.au
- Submit a complaint form below
Complaint Type
| 1. Site damage caused by installation team? | 1 day response time |
| 2. Inverter not working? | 2 – 3 days response time |
| 3. Powerbill does not show solar tariff? | 3 – 5 days response time |
| 4. Solar meter has not upgrade with solar tariff? | 3 – 5 days response time |
Our Step by Step Procedure
1. Isolate and verify the issue
Go through the complaint in detail to verify and isolate the issue you experienced.
2. Contact the relevant parties
We will contact the relevant parties and investigate the issue in our end.
3. Inform findings to customer
We will keep you informed of our next step and the solution we’re putting in place.
4. Proceed with required solution
We will proceed with required action and resolve your issue.
5. Report the result to customer
Report to customer and find out if they were satisfied with how their complaint was handled.
