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Frequently Asked Question
  • Before Going Solar
    Is my property suitable for installing a solar system?

    Solar power technology has been well developed for both residential and commercial for many years, which is suitable for most houses and businesses in Australia unless you have a south-facing roof or a shaded roof.


    For more information about Residential and Commercial solar, contact EverySolar 2.0 via 1300 716 916 or send a request to sales@everysolar.com.au  . One of our solar power experts will be more than happy to answer all your solar-related questions and organise a free consultation for you.

    How to choose the solar system size that is right for me?

    There are a few things to put into consideration when finding the right system size:

    Your Power Bills

    A 6.66kW system can usually generate 22-25kWh per day, which technically should be suitable if your daily usage is around 18kWh. However, this might not be realistic if most of your electricity is consumed at night while the solar system is not operating. (Please refer to the next point, “Your Electricity Consumption Behaviour”, for further explanation). 

    To maximise the benefit from the solar system, we would generally recommend a 6.66kWh system to a consumer who has a daily usage of 15kWh or less; A 13.32kW system if your daily usage is more than 26kWh.

    Your Electricity Consumption Behaviour

    Apart from your average daily usage, it would be best to consider your electricity usage pattern. Since the solar system only operates during daytime hours, your solar energy would only be worth the most if self-consumed directly unless you have a very high Feed-in Tariff rate.

    The reason for this is although you can get credits by feeding the electricity back to the grid, the rate of buying from the grid is always higher than selling. So even if you could sell the majority amount, it is still not likely to cover all your night-time usage.

    We will work out how much money you could save based on your current power bill. Please get in touch with us on 1300 716 916 or send a request to sales@everysolar.com.au; one of our solar experts will get in touch with you promptly.

    What information should I provide to get a more accurate quotation?

    EverySolar aimed to provide tailored quotations for each customer. For us to design a more accurate quote, we will need:

    Property Address that you’d like to install a solar system: Check your roof space and design an initial panel layout.

    2X Latest Power Bill: Provide a saving estimation based on your consumption.

    Photo of Your Meter Box: We can determine how many phases of meter you got from the switchboard in the meter box. This can help us provide the system size you can install and make sure the condition of the meter box is up to the current government’s regulation.

    Why should I choose CEC accredited retailer and installer?

    The Clean Energy Council is a non-profit and member-based organisation. The CEC Approved Solar Retailer is required to sign a code of conduct. And the CEC Accredited Solar Installer is required to complete the CEC accreditation program and fulfil the federal and state renewable energy requirements.

    The code of conduct is aimed to raise the bar higher than the minimum requirements set by government and regulation and bring a better standard of services. Anyone can register a complaint to CEC if they are not satisfied with the response from the Approved Retailer or have been mistreated by the Approved Solar Retailer and Installer.

    How does Solar system save me money?

    After installing a solar system, two ways can help you to reduce the power bill:

    Self-Consume: During the daytime, while the system is operating, you will be using the power produced from your solar system first instead of purchasing the electricity from the grid.

    Selling to the Grid: Consumers can earn credit to their power bill by feeding the unused electricity to the grid.

    What is Feed-in Tariff (FIT)?

    Feed-in Tariff (FIT) is a credit you will receive when selling the unused solar energy back to the energy retailers. The FIT is a set rate per kWh, which is varies with different energy retailers. FIT will usually be used as credits on the electricity bills.

    Am I eligible for government rebate?

    Yes! If the system you installed has less than 100kW capacity, you are eligible for a federal program called STCs Scheme. To receive the rebate, you must:

    1. 1. Use Clean Energy Council (CEC) approved panels and inverters.

    2. 2. Comply with CEC standards.

    3. 3. System be installed by a CEC accredited installer.

    Other than the Federal STCs Scheme, each state and territory may also have their own rebate for renewable energy, contact us on 1300 716 916 or send a request to sales@everysolar.com.au  for more information.

    What is STCs Scheme?

    SCTs stand for Small-scale Technology Certificates; it is a federal program available to all Australians in every state and territory. If you install an eligible solar system, you will receive the rebate by claiming the STCs.

    The amount of STCs you will be getting is according to the size of the system you installed and will also be affected by the year you complete the installation.

    To calculate how many STCs you will get for your system, please go to Clean Energy Regulator website.

    How to find out how many phases of meter my house got?

    You can easily find out how many phases of meter you have from the switchboard.

    If you only found one circuit breaker on your Main Switch, then it means you got a single-phase meter. If you saw two or three circuit breakers in a row on your Main Switch, then you got a two-phase or three-phase meter, respectively.

    If you are still not sure after checking, we can help! Just message us on Facebook with a photo of your switchboard or email to sales@everysolar.com.au

    What does the phases of meter mean to me?

    Each phase allows you to receive up to 5kW per hour of power from the grid and the same when you export the electricity back to the grid. 

    If your property has a single-phase meter, you can only sell up to 5kW per hour to your energy retailer and up to 15kW per hour if you got a three-phase meter.

    What size of system I can install for single-phase meter?

    A 6.66kW system (or any smaller size)

    A 10.36kW-10.73kW system

    What size of system I can install for two-phase meter?

    A 6.66kW system (or any smaller size)

    A 10.36kW- 10.73kW system

    Two 6.66kW systems (Total system size is 13.32kW)

    What size of system I can install for three-phase meter?

    A 6.66kW system (or any smaller size)

    A 10.36kW- 10.73kW system

    A 13.32kW system

    A 17.16-19.98 system

  • My Electricity Bills
    Do I still need to pay for electricity after installing a solar system?

    Every case is different because this all goes down to your system performance, especially your consumption behaviour.

    Apart from installing a solar battery, you will need to purchase electricity from your retailer while the solar system is not operating unless you are not using electricity at night. Theoretically, if your feed-in tariff credits are enough to cover your consumption at night and the daily supply charge, you will not have to pay for the electricity.

    What is Off-peak/ Control Load that is showing on my bills?

    Not every household will have this appear on their power bills. If you do, it usually represents a lower rate for running the hot water system or swimming pool at a particular time of the day. 

    What should I do if I have an Off-peak/ Control Load rate?

    Since the solar system can only be installed on one meter, which is usually the peak-usage meter, your hot water system and swimming pool will not use the electricity generated from the solar system. If you wish to run the hot water or pool pump with solar energy, you can always choose to remove the off-peak/control load and install a timer on them.

  • After Installing the Solar System
    How to check the performance of my solar system?

    There are a few ways to check the performance of your solar system:

    1. 1. Simply check the production from the LCD screen on your inverter.

    2. 2. Connect the inverter to your home internet and download the monitoring app on your phone.

    Additionally, if you’d like to manage how you use the electricity to make more savings, we can install a Smart Meter for your inverter. With Smart Meter, you can easily monitor your consumption and export amount from the App.

    What factors would affect my solar system performance?

    Weather, shading, roof orientation, roof pitch, the season, panels' efficiency, and inverters' efficiency.

    Why my system production seems lower in the certain time of a year?

    Because of the season, in the Winter of Australia, the sunlight hours are shorter, plus the light does not hit the panels at an optimal angle because the sun is lower in the sky.  Your solar system is more likely to produce three times less energy than in Summer.

    Can I use solar power during the night?

    Solar System generates power from sunlight. The inverter will automatically be deactivated when no sunlight has been detected.

    Unless you have installed a storage system (battery), otherwise, you will not be able to use any solar power at night but to purchase from your electricity retailer.

    Will my solar system continue to work during a power outage?

    According to mandatory safety standards, your solar system will automictically inactive during a power outage until power returns. It is aimed to protect people that are working on the blacked-out grid.

    Should I upgrade or replace my solar system?

    Suppose you found the power cost is getting higher due to the changes of your circumstances like increase in family members or the decrease of your FIT rate, or simply just your solar system is too old to produce enough power. In that case, you may consider adding an additional system to your home or replacing it with a more extensive solar system.

    If you have concerns with your energy cost and wish to find out the possibility of upgrading or replacing the solar system, we can help! Simply message us on Facebook with your power bills or email it to sales@everysolar.com.au; one of our experts will analyse your bills and provide the best solution for you.

  • About Solar System Installation
    What types of roofs are suitable for installing a solar system?

    Tile and Tin/ Colourbond roofs are common in Australia and are both counted as the standard roof type for installing a solar system.

    You may be charged with extra fee for the roof material listed below:

    • •  Klip-lok

    • •  Terracotta

    • •  Metal Tile

    • •  Ground Mount

    • •  Concrete

    • •  Asbestos

    What orientation is best for solar system and what’s the difference between them?

    North facing roof has the greatest exposure to the sun since Australia is in the southern hemisphere. The modules installed on east-facing and west-facing roofs will produce nearly 15% less energy than the north-facing panels.

    Please see the differences between each orientation below:

    • North facing: Will produce a similar amount of energy every hour throughout the day.

    • East Facing: Has a higher production in the morning, a little or none in the afternoon.

    • West Facing: Has a higher production in the afternoon, a little or none in the morning.

    • South Facing: Not recommended, unless there is not enough space on the North, East and West facing roof.

    Not sure where the panels should be facing? Give us a call on 1300 716 916 or send a request to sales@everysolar.com.au ; one of our experts will explain and design an initial panel layout for you, so get a quote now!

    How does shading issue affect my solar system?

    The shading issue will reduce your solar system production. 

    The system's solar panels are configured in a few strings to connect to the inverter; therefore, shade can significantly reduce the current of an entire string of modules even with just one module being shaded, leading to a massive loss of power output.

    EverySolar 2.0 also offer some discount according to the percentage of the power loss to the solar system annual production.

    If you got some shading issue on your roof and still want to install a solar system, there are some solutions we can provide. Just contact us on 1300 716 916 or send a request to sales@everysolar.com.au ; one of our experts will be more than happy to evaluate your home and help you minimise the shading issue's impact.

  • Solar PV Modules
    What can I get in return with the better (higher cost) panels?

    Most modules on the market can be very similar nowadays, but the cost of getting them may be very different from one another.

    There are some manufacturers that are making pretty good quality modules with a more affordable price, while some of them target the high-end market. As people say, you get what you pay for, so, what can you possibly get in return with the better (pricier) modules?

    Please see the differences between each orientation below:

    More features for better performance

    Longer lifespan

    Longer Warranty period 

    Higher modules efficiency

    More likely to get the warranty claim honoured

    In-house R&D department for newer technology

    What does the panel efficiency mean and why do I need panel with a higher efficiency?

    Solar panel efficiency is the solar energy that a panel can generate from sunlight. Solar panels with higher efficiency can generate more power simultaneously and enhance your system performance.

    It is even a better choice to go with the panel which has a higher efficiency if you got a limited roof space. Choosing the higher efficiency module means you can install fewer panels but still have the same electrical output.

    If you have a shading issue on your roof, a panel with higher efficiency can help you maximise your system performance.

    Contact us today and we will recommend the best type of module that suits your home and budget.

    What are the differences between Tier 1 and Tier 2 panels?

    In the solar panel industry, panels are classified into Tier 1, Tier 2 and Tier 3.

    Tier 1 panels are more reliable since:

    • Manufactured solar panels for more than 5 years;

    • Listed on stock exchange publicly;

    • Stable and robust balance sheet;

    • Automated production and mainly focus on investment and development;

    • Produced a certain number of panels every year.

    Tier 2 panels are mostly developed within 5 years, without in-house research and development and purchase solar cells from Tier 1 manufacturers.

    What brands of panel does EverySolar 2.0 provide and what is the ranking?

    EverySolar 2.0 provides a wide range of solar panels and all of them are ranked as Tier 1 panels, for example:

    • •  LG

    • •  REC 

    • •  Hanwha Q CELLS

    • •  Hyundai

    • •  LONGi

    • •  JinKO

    EverySolar 2.0 also offers panels that are not listed above, contact us on 1300 716 916 or email sales@everysolar.com.au to discover all our panels.

  • Solar Inverters
    What will I get in return with a better inverter?

    A better inverter has a superior design and better algorithms for generating more energy. However, the quality and efficiency are the factors that determine whether the inverter is better or not and the reliability of the manufacturer(brand).

    It is a good idea to choose the inverter manufactured by a large-scale company with many years of experience. The bigger the company, the more reliable they and their products are. Most inverters now come with a standard 10-year product warranty, so it also comes down to better after-sales service, customer support and less hassle while claiming the warranty.

    What brands of inverters do EverySolar 2.0 recommend?
    • •  FRONIUS

    • •  FIMER (ABB)

    • •  SMA

    • •  HUAWEI

    • •  SUNGROW

    • •  SOLAX

    • •  GROWATT

    EverySolar 2.0 also offers inverters that are not listed above, contact us on 1300 716 916 or emailsales@everysolar.com.au  to discover all our panels.

    How can I monitor my solar system production and the consumption?

    You can monitor your solar system production through the Apps, and each brand has its app. From the app, you can see the data of your current production, total production and total earnings.

    If you would like to monitor and improve your electricity consumption, you can install a “Smart Meter” with your solar system. Smart meters can help you monitor and understand your electricity consumption help you to control your power usage and the solar power you send back to the grid.

  • Warranty
    Is my solar system covered by warranty?

    The entire solar system is covered by warranties. The warranty period will differ from product to product, brand to brand. But in general, the inverters have 5-12 years of product warranty and the PV modules have 12-25 years of product warranty and 25 years of performance warranty.

    What is covered by Installation Warranty?

    EverySolar 2.0 offers a five-year installation warranty. This warranty covers all issues related to installation.

    What is covered by Manufacturer’s Product Warranty?

    The product warranty generally covers the defective materials or labour fee.

    What is Linear Power Output Warranty?

    The Linear Power Output Warranty is also known as Performance Warranty which guarantees the electricity output of a panel will maintain above a specified degradation rate in a certain period. Most modules have a 25-year performance warranty; however, the promised degradation rate varies with different brands and models.

    Are there any costs associated with warranty claims?

    Customers may be charged a certain fee depending on the type of warranty they have and what stage of the warranty they are in. For example, some warranties will only offer to pay part of the labour fee. In some cases, the manufacturers will not pay for the initial testing or freight, and these costs are usually passed on to the customer.

  • Solar System Servicing
    Will EverySolar 2.0 service/repair solar systems installed by other companies?

    Yes! We helped many customers to replace or repair the solar systems that were installed by unreliable installers or manufacturers.

    Do I need to clean my solar panels?

    Cleaning solar panels every 2-3 years can help you maintain your solar system's performance since dust or bird issues may affect your panels efficiency.

    You can wash the panels with clean water or leave them to the professional. (Please do not clean your panels with chemicals, detergent or abrasive products as they will damage the panels and affect your solar system performance.)

    What should I do if an error/fault alert display on my inverter?

    Please contact us with the images of your inverter screen and switchboard so we can determine what kind of error you are experiencing. If it is not urgent or life-threatening, we recommend monitoring the system overnight since sometimes an error displayed may be caused by the disturbance of the grid or a weak network connection.

Pay for solar once, or pay an electricity bill forever. It is your choice.
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